86 percent customer satisfaction for Larne line

The transport body welcomed the findings of independent research this month which shows the highest ever passenger satisfaction for NI Railways and Ulsterbus.

There has been overall passenger growth of 8.1 percent year to date on NI Railways services, while on the Larne line, passenger numbers have increased by over 8 percent.

The increase in passenger numbers is coupled with overall Larne line passenger satisfaction levels of 86 percent. In addition, there has been significant passenger growth on many of the Goldline services operating to and from Larne, including 15.47 percent year to date on the 256 Belfast-Larne service.

The research also showed that all of the companies beat their reliability targets, while Metro and NI Railways respectively beat their on-time targets; Ulsterbus just narrowly missed its punctuality target.

Frank Moore, Larne line route manager said: “We are delighted with these results. Our customers are telling us we are getting things right - they are very pleased with the service they are getting, our buses and trains are clean, running on time and we offer great value for money.

“In particular is great to know customers think our staff are really helpful – credit is due to all my colleagues who work hard to provide such a great service.