Ulster Bank letter “an insult”
Speaking at the monthly meeting of Banbridge District Council last Monday, Councillor Marie Hamilton said the £20 being offered by the bank was “not good enough”.
Hundreds of local people were affected by the breakdown of the bank’s computer system and in a letter to Banbridge District Council chief executive, Liam Hannaway, Ulster Bank group chief executive, Jim Brown, conveyed an “unreserved apology” for the inconvenience caused to ratepayers.
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Hide AdIn the letter, Mr Brown refers to a “complex issue” but gave assurances that no-one would be “out of pocket” and that credit ratings would be unaffected.
However, Mrs Hamilton said the letter was an “insult” and the compensation scheme was derisory.
The £20 scheme has generally been lambasted by customers after the bank revealed it would pay just £20 (£25 Euros) to compensate for the technical problems which left thousands unable to withdraw cash or access their accounts for several weeks.