Danske Bank and Age NI take fear out of banking

The event is part of Danske Bank’s series of ‘Step by Step’ events run in partnership with its charity partner, Age NI. The informal events seek to explain all of the many ways to bank and the channels Danske Bank has invested in to make banking easier for customers. These include guidance on everything from how debit cards work, how to use cash machines and express deposit boxes to telephone banking and demonstrations on online banking.

Richard Lapsley, Branch Manager at Danske Bank in Ballymoney, said: “For a lot of customers, a bank is no longer a place where they regularly go to handle their financial affairs since they prefer to do this online. Many older people have embraced digital banking, but for some, it can be a difficult step to make for a number of reasons.

“Our Step by Step programme is in place to try and help customers explore all the different ways to bank. And, importantly, it’s not just about technology – if there is any aspect of banking with us that customers would like more information on, we would welcome the chance to talk to them at Step by Step.”

North Antrim Assemblyman Mervyn Storey MLA welcomed the forthcoming event: “Our world is changing around us, and banking is moving with it. It is really encouraging to see Danske Bank reaching out to local communities and older people to help them feel more comfortable about their finances and to show them all of the different ways they can access banking services.

Financial transactions can be stressful at the best of times and with the pace of technological change, some older customers can feel left behind. I think local people will appreciate the offer to come down to the branch for a friendly and informal chat over a cup of tea.”