Changes to Royal Mail Services

Royal Mail is making some changes to the way it delivers mail in Ballymoney (covering BT53 postcodes) over the next few weeks.

From Monday 10 September 2012, postmen and women will use new delivery methods and adopt revised delivery routes as these changes are introduced on a phased basis. We are writing to every address in Ballymoney about these changes and this includes households, businesses and other organisations. Royal Mail provides one of the most comprehensive and best value mail services in the world. Our postmen and women play a vital role in Ballymoney, as well as across the rest of the UK, where we deliver to almost 29 million addresses, six days a week.

However, we need to modernise the way we operate. We are therefore making changes in Ballymoney to maintain our services and to keep our prices as low as possible.

Why we are making these changes

The way in which we communicate with each other has changed dramatically. Unfortunately, fewer letters are now posted every day and Royal Mail needs to organise its delivery routes to be as efficient as possible. We also deliver more larger items and so we are investing in new equipment to carry these items to customers even more securely.

The new equipment also reduces the risk of injury to our postmen and women from carrying heavier mail bags.

What this means for customers with BT53 addresses

Royal Mail will continue to deliver in the morning and for a longer period during the day. Many customers will continue to get their mail by lunchtime.

· The time customers receive mail will depend on where they live on the new delivery route. This may be later or possibly earlier than current delivery times.

· When mail volumes vary, we may need to adjust delivery arrangements and times.

If customers have any queries after they have received a letter, they can call our Customer Services Team on 0845 601 1399. A copy of the letter being sent to our customers is attached.

Our deaf and hard of hearing customers can use our Textphone: 0845 600 0606.

Local elected representatives and business groups are also being advised of these changes.

These changes will require a period of adjustment for staff. However, Royal Mail will be doing everything possible to maintain a high level of service and thanks customers for their understanding. It is anticipated that the changes will take about 4 weeks to implement.

Royal Mail’s Northern Ireland Director, Gary Crawford said: “We are proud of the high regard in which our postmen and women are held in Ballymoney. The changes to delivery routes will mean that a member of our local and experienced team will still be delivering to our customers in Ballymoney.

“The local delivery team and I are fully committed to providing a high quality of service that is as reliable and friendly as customers have come to expect from Royal Mail in Ballymoney over many years.”